Returns & Refunds
Before you claim a return of a product please carefully our returns & refunds conditions bellow*
*The customer purchasing as a consumer has the right to renounce the purchase of the product until 7 days after the delivery date. To renounce, the customer must send back the product at his own expense, unused and still in its original packaging to PureThai. The customer must inform PureThai through email@example.com. You will then receive instructions on how to proceed via e-mail.
If the client cancels his order before delivery, a cancelation fee of 20% will be substracted form the refund amount.
The right for the customer to renounce does not apply to perishable or consumable goods purchased via the Website. The renunciation can also not be accepted if the products have been used by the customer.
This right to give up an order does not apply to professionals, to products that were specifically modified upon customer’s request, distinctly personalized, or that based on their nature cannot be re-dispatched or are easily damaged.
The client himself/herself is committed from the moment when he/she has entered a contract with one of the representatives, agents or members of the Realife BVBA personnel, and/or he has carried out a down payment and/or paid the agreed upon price. The order is closed and final with the signature of the order form and/or the payment of the deposit by the client. No cancelation rights apply.